Scale and streamline your customer service with the leading conversational and generative AI-powered customer support automation platform.

Ultimate.ai

Customer Support Automation Powered by Generative AI | Ultimate

This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, see our Privacy Policy.|If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.|Accept|Decline|Product|Solutions|Resources|Company|Log in|Contact sales|Scale your support smarter with generative AI|Automate +60% of your support requests across all digital channels with the latest generative AI technology. Effortlessly elevate CX, empower your agents, and enhance efficiency with the leading AI-powered customer support automation platform.|Get started|The road to +60% automation|Set out on the path to scalable support success with Ultimate. As the leading customer support automation platform, we bring the tools, the team, and the tactics that can take you from 0 to +60% automation across digital support channels, including chat, email, messaging, and more.|10%|20%|40%|60%|+60%|Hit the road with a gen AI bot that you can launch in minutes.|Connect a knowledge source and instantly create a gen AI bot with UltimateGPT. Take care of FAQ-style questions, increase first-touch resolutions, and reach 10% automation. |Try UltimateGPT|Take the wheel by adding control and customization with dialogues.|Tackle more complex customer questions in our easy-to-use, no-code Dialogue Builder and seamlessly escalate to an agent when needed. |See product overview|Want to start your journey to +60%?|Contact sales|Fast-track|your success|Start automating in minutes with UltimateGPT, then use our intuitive, no-code Dialogue Builder to tackle more complex use cases. Our Customer Success and Professional Services teams will be there by your side to help optimize your bot, design and build custom integrations, and provide strategic support to expand into new regions and markets. |Get started fast|Maximize results with minimal overhead|Ultimate doesn’t simply automate your support; it can also improve CX, boost loyalty, and even generate direct revenue. Combine that with freeing up your agents to work on more complex queries and automating 60% of use cases end-to-end, and you’ve got a solution that will pay dividends.|Maximize ROI|Scale to new|heights together|Our hands-on Customer Success team and streamlined onboarding process ensure that you hit your automation goals, fast. And we don’t stop there — we’re committed to helping you achieve success with Ultimate and building a lasting partnership with your company. |Scale smarter|Watch Ultimate in action|See how our AI-powered platform automates support across channels to help your support team do more with less.|See how it works|Instantly integrated|into your tech stack|One-click integrations into your CRM let you get started fast. Connect to your backend via API to enable end-to-end automation to solve even the most complex use cases instantly. Ultimate works with any CRM and back office program, so we’ll continue to seamlessly sit within your tech stack, even if you switch providers.|Browse all integrations|The world’s leading companies trust Ultimate|49%|automation rate|900%|increase in volumes handled|“An eye-opening experience on what’s possible with AI. We now give +30% faster responses across all cases, with increased per agent output and job satisfaction.”|Satu Karaksela,|Service Manager (Digital Customer Service), Finnair|Read case study|||||Why our customers love automating with Ultimate|Find out why our retention rate is 99%|Get in touch|“Our complex use case seems to work beyond expectations. I have experience with competitors' products and from my personal POV, it seems Ultimate's AI algorithm is a step ahead.”|Atte K, Mid-Market|“The biggest benefit is scalability. The bot instantly took 39% of all requests from the shoulders of our agents. That's the benefit of first-class onboarding.”|Martin F, Head of Customer Support, Mid-Market|“Intuitive UX and great customer service! We received great and consistent support throughout the bot building process. Building the bot was easy thanks to the great back-end UX.”|Joel H, Product Manager|Talk to our team of AI experts|Jump on a call to discover how our CS automation platform will help elevate CX, empower your agents, and enhance efficiency.|Get in touch|Ultimate. 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